Terms & Conditions | Unique Children's Parties | Glasgow

Basic Contract Terms & Conditions

Please also refer to package terms and conditions for hire terms and conditions. The terms "days" refers to working days and any bank holidays or local public holidays cannot be classed as a working day.

UNIQUE CHILDREN’S PARTIES (UCP) – STANDARD TERMS AND CONDITIONS

Introduction
Please note that these are our standard terms and conditions that apply to all bookings and are subject to change. All individual
service terms and conditions also apply. We advise regular checks of our website for updates.
Agreement
This is an agreement between Unique Children’s Parties (UCP) and you, the client. This agreement becomes effective from the date
a confirmed booking is made. Only these terms shall constitute the agreement between UCP and the client.
Acceptance of Terms
By confirming your booking and/or making payment, you confirm that you have read, understood and agree to all terms and
conditions outlined herein, including payment obligations, cancellation terms and third-party supplier policies.
Confirmed Booking
A booking is deemed confirmed when UCP is in receipt of a deposit and/or a completed booking pack, or by any other written
confirmation establishing mutual agreement. Only the items listed within the booking pack form part of this agreement.
Order Policy
When placing an order, please select the minimum required items. Orders may only be reduced by up to 10% up until 45 days prior
to the event date. After this time, orders cannot be reduced but may be increased with sufficient notice.
A final order confirmation will be issued no later than 7 working days prior to the event. To ensure accuracy, changes cannot be made
outside of the booking and final confirmation stages, as multiple amendments may result in order discrepancies. For bespoke
planning, please opt for our planning services.
Planning Service
To secure this service, the agreed planning fee must be paid in advance to cover allocated planning time.
Payment Terms
Deposit: A strictly non-refundable and non-transferable deposit is required in all circumstances, as this secures your booking and
commits costs on your behalf.
Full Balance: The remaining balance is due in line with your individual agreement. Where payment is due on the day, this must be
made prior to the event time slot once all items are set up. Payment must be provided in cash in a seal-able envelope.
Card Authorisation & Recovery of Costs
By providing payment details and confirming your booking, you authorise UCP to charge any card held on file for outstanding
balances, cancellation charges, third-party supplier costs incurred on your behalf and any losses, damages or penalties arising
from non-payment, chargebacks or breach of contract.
This includes situations where:
• Payment is not made by the agreed time
• The event is cancelled in breach of these terms
• A chargeback or payment dispute is raised
UCP reserves the right to recover all associated costs, including administration fees and financial losses.
Cancellation Policy
Cancellations are permitted up to 60 days prior to the event date. Deposits are strictly non-refundable and non-transferable in all
circumstances. If cancellation occurs, the following charges apply and may be charged to any card held on file:
• 60 to 45 days prior: 50% of total balance
• 45 to 31 days prior: 75% of total balance
• 30 days or less: 100% of balance
If we arrive at the venue and the event is cancelled, the full booking value remains payable.
Third Party Supplier / Special Services
UCP books trusted third-party providers on behalf of clients, including but not limited to Photo Booths, Animals, Magicians and
Performers. By confirming your booking, you acknowledge that UCP may commit to costs with these suppliers on your behalf.
As such:
• You remain liable for any costs incurred
• Costs may still be payable if the event does not proceed
• Supplier-specific terms may apply and override UCP terms where applicable
All deposits for third-party services remain strictly non-refundable.
Additional Service-Specific Terms:
Certain services provided by Unique Children’s Parties (UCP), including but not limited to animal experiences, inflatables, equipment
hire and specialist entertainment, are subject to additional service-specific terms and conditions. These terms will be provided
separately at the time of booking and form part of the overall agreement between UCP and the client and are deemed accepted
upon confirmation of the booking. By confirming your booking, you agree to comply with all applicable service-specific terms as
provided in addition to these standard terms and conditions.
Rescheduling
Rescheduling is permitted up to 60 days prior to the event, subject to availability. A £35 administration fee applies. Rescheduling
must occur within 6 months and cannot be used to cancel a booking. If a new date cannot be agreed, cancellation terms apply.
Delayed Events & Late Finish Fees
If the event runs late or is altered, no reduction in fees will apply.
Where staff agree to extend services, additional charges apply in 30-minute increments and must be paid prior to extension. Staff
reserve the right to refuse extensions.
By confirming your booking, you agree to these terms and conditions Page 2
Chargebacks & Payment Disputes
In the event of a chargeback or payment dispute:
• This agreement will be used as evidence of a valid contract
• Any dispute raised in breach of these terms will be treated as non-payment
• All outstanding balances, fees and associated costs (including chargeback fees) remain payable UCP reserves the right to
recover all costs through legal means.
Failure to Pay on Time
Failure to make payment will activate our collections process. Each stage incurs a £35 administration fee:
• Payment reminder
• Final reminder
• Letter before action
• Submission to claims court
Any time required to prepare or attend court is chargeable at £35 per hour.
Delivery
UCP will not be held liable for delays caused by circumstances beyond our control.
Where cancellation occurs as a result, rescheduling applies. Full payment may still be required where costs have been
incurred.
Venue / Site Requirements
The client is responsible for providing a safe working environment, including:
• Suitable access and setup space
• Safe surfaces free from hazards
• Adequate parking
UCP reserves the right to refuse service where conditions are unsafe. Full charges will still apply.
Weather Conditions
If UCP is unable to attend or access the event due to weather conditions or circumstances beyond our control, we will offer
rescheduling at our discretion. Full payment may still be required where costs have been incurred, including third-party supplier fees.
Equipment
Damage to equipment is the responsibility of the hirer. This includes repair, replacement and loss of future hire. Only UCP staff may
operate equipment unless agreed otherwise.
Guest Numbers
Guest numbers must match those agreed. If exceeded by more than 10%, services may be withdrawn. Full payment remains due
regardless. Additional guests may be charged where possible.
Guest Behaviour
UCP reserves the right to withdraw services where behaviour is unsafe, abusive or disruptive.
No refunds will be issued in such circumstances. Full payment remains payable.
Event Photography & Videography
UCP may use event footage for promotional purposes unless otherwise requested in writing.
Public Liability
UCP holds Public Liability Insurance. UCP will not be held liable for damage unless caused by proven negligence.
Power Supply
A suitable 13-amp power supply must be provided.
Clean-Up
UCP staff will endeavour to leave their immediate working area as it was upon arrival. This relates only to the area directly used for
our services. UCP is not responsible for general venue cleanliness, including but not limited to food, drink, spillages or waste
generated by guests during the event. Responsibility for this remains with the client and/or venue provider.
Complaints
All issues must be raised during the event to allow resolution. Complaints raised afterwards may not be considered for refund.
Training, Security & Quality
Recording equipment may be used for training, safety and quality purposes. This may also be used to investigate complaints.

PLEASE SEE BELOW A PDF COPY OF OUR STANDARD TERMS & CONDITIONS AS WELL AS SPECIFIC TERMS AND CONDITIONS.

UCP - standard terms & conditions.pdf

UCP SERVICES T&CS:

Inflatable Hire

Hire charges do not include attendance by our employees for any purpose other than delivery/collection. Should you require the inflatable staffed then an additional cost is applicable, contact us for pricing.
Inflatable are strictly for children under 11yrs old unless otherwise stated. Any child taller than the inside wall is not permitted to use it. Under NO CIRCUMSTANCES should ADULTS ENTER ONTO THE castle as this may result in damage to the castle. Any damage will incur a cost which is payable by the hirer named on this agreement.
Up to adult usage: Disco dome and Giant slides are for users in this category.
Any remaining balances payable to the driver upon delivery of the unit, deposits are non-refundable.
No signs are to be glued/taped or hung on the castle at all.
You ("the Hirer") are responsible for injury or damage occurring whilst the equipment is on hire and UCP strongly advised to take out Public Liability Insurance covering the use of the Inflatables whilst it is on hire to you.
You must ensure that there is adequate adult supervision always. Supervision of the Inflatable(s) is required at all times, if hired overnight; the unit along with all accessories are to be stored indoors. When not in use, cover the castle with the additional cover supplied by ourselves.
Like all reputable companies we cannot set up in adverse weather conditions, any wind conditions over 18 mph are considered dangerous and we therefore cannot set up. Although most of our inflatables have rain covers, these are to keep the children dry until you can safely remove users. Therefore, if forecasts predict any heavy rain or anything more than light intermittent showers for more than 30% of the hire time we cannot set up. We take the safety of all our users extremely seriously and we cannot risk user’s health/safety. If we set up and it is dry but later begins to rain, it is under our strict instructions that you should cease use and cover all our electrical items.
Children must remove all shoes before using the Inflatable (s) and children should not climbing up walls/barriers. Absolutely no food, drink glasses, glass, belts permitted on any of our inflatables.
You, the hirer must ensure the removal of all sharp objects from the location prior to set up, including but not limited to, badges, spectacles, earrings, jewellery etc. You must also ensure that our equipment remains free from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. No face paints, party poppers, confetti, coloured streamers or silly string either on or near the equipment. Should staining or damage occur you, the hirer will be liable.
All units are checked on delivery, signing below indicates acceptance of the Castle as being in good condition.
Only Unique Children’s Parties staff are authorised to collect the hire equipment. Equipment should not under any circumstances, be released to anyone other than our staff. If you are unsure of any staff member collecting, please contact us for clarification on the telephone number provided.
Extreme caution with extension cables (which are to be taped down and un-taped at the end of the hire by the hirer) and the electric blower. Do not cover the blower with anything that will obstruct its flow.
Avoid mixing older children on the equipment at the same time as younger children. Also, do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the soft play
Keep all equipment clean and in dry conditions. Please clean and dry any spillages. If equipment requires professionally cleaning before the next hire, then the hirer will incur a cleaning charge. If the equipment collected is in an extremely dirty condition, then the person hiring it will incur a cleaning charge.
Strictly, no alcohol or drug use on or near the equipment – UCP will not be liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.

MOBILE SOFT PLAY

Hire charges do not include attendance by our employees for any purpose other than delivery/collection.
Should you require the mobile soft play area staffed then an additional cost is applicable, contact us for pricing.
You must ensure the equipment is supervised by a responsible person over the age of 18 (eighteen), at all times. UCP do not supervise the event, as standard, nor does our company or their staff accept liability for any damage, accidents or injuries that may occur whilst the equipment is on hire. You ("the Hirer") are responsible for injury or damage occurring whilst the equipment is on hire and we advise that you take out public liability insurance covering the use of the equipment whilst it is on hire to you.
Unique Children’s Parties will set up the equipment considering full safety of the children, and therefore it is imperative not to move the large equipment, such as the ball pool or mats for the floor. We will not accept any liability for damage during the period of hire if this has occurred. UCP will photograph set up areas as evidence of the setup.
The soft play equipment is strictly for children under the age of 5 years. UCP request the removal of shoes whilst using the soft play equipment, and for hygiene reasons socks worn at all times. Under no circumstances should adults play on the soft play or play equipment as this will result in damage to the equipment or injury to the individual(s)/child. Adults must not lean or sit on any soft play, ball pool walls, play equipment etc. Adults who enter the soft play area or walk over the padded floor tiles whilst supervising must remove shoes, particularly heels. You the hirer are responsible to pay an additional fee for replacement or repair.
You must ensure the removal of all sharp objects from the location prior to set up, including but not limited to, badges, spectacles, earrings, jewellery etc. You must also ensure that equipment remains free from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. No face paints, party poppers, confetti, coloured streamers or silly string either on or near the equipment. Should staining or damage occur you, the hirer will be liable.
Only Unique Children’s Parties staff are authorised to collect the hire equipment. Equipment should not under any circumstances, be released to anyone other than our staff. If you are unsure of any staff member collecting please contact us for clarification on the telephone number provided.
Avoid mixing older children on the equipment at the same time as younger children. Also, do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the soft play.
Keep all equipment clean and in dry conditions. Please clean and dry any spillages. If equipment requires professionally cleaning before the next hire, then the hirer will incur a cleaning charge. If the equipment collected is in an extremely dirty condition, then the person hiring it will incur a cleaning charge.
Strictly, no alcohol or drug use on or near the equipment – UCP will not be liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.

Entertainers: Party Hosts, Glitter Tattooists, Balloon Modellers & Food servers

Entertainers:

Each of our employees / Entertainers are trained to offer Party Hosting, Balloon Modelling, Glitter Tattoos as well as food serving services, all are relevantly trained and have relevant food hygiene certificates. There are occasions where staff are training and this may not yet apply.

Guest behaviour: Please refer to our standard terms and conditions. Any aggressive or abusive behaviour is unacceptable and will not be tolerated for any reason and will result in removal of services. Guests are not permitted to remove/touch our equipment as this is required UCP staff to undertake their responsibilities. If guests are not listening to our staff or are unruly then we encourage you the customer to try and focus children on the party host.

Complaints: Please refer to our standard terms and conditions. Complaints must be registered with a staff member on site in order to rectify any issues.

Party Hosts:

Each Party Host will provide continuous music, microphone where required and will host your event undertaking periodic games and dancing.
Generally each Host will follow a structure that from our experience runs best, this will be sent to you within the final order confirmation sent 7 working days prior.
Occasionally if in quieter or busier periods Party Hosts can/will help with other services if and when required and for the best interest of the event.
Guest participation is encouraged by UCP staff but they cannot and will not force guests to participate, should guest not wish to take part in games or dancing then the staff may offer to provide another service such as balloon modelling, this is done as a courtesy to ensure value for money it is not an additional service where both Hosting and modelling are expected.
User numbers: In order to ensure a successful party we recommend no more than 20-25 users per Party Host, otherwise games/dancing become hard to manage, we recommend an additional staff member with more than the recommended numbers.
Prize bundles: consist of small main prizes as well as stickers and a sweet treat box. Should you have any allergy restriction please let us know.

Balloon Modelling or Glitter Tattoos:

In order to ensure a successful event where all guests can access the service ordered we have set a number of guests per service. Each balloon or Glitter tattoo generally takes up to 5 minutes per user. If the number of guests (children) invited exceeds this number by more than 10 % then an additional staff member is required.
When ordering these services it is for one per child, it is not unlimited usage. If there is time remaining, and the number ordered for has not been reached then staff may offer an additional but we advise against this as generally then all users wish an additional service and the price is for each child to receive one service.
When offering Glitter tattoos children must be over 3 years old and be able to sit of their own accord. Services will not be given when a child is being restrained in order to receive one.
To ensure health and hygiene standards, we ask that our products remain untouched by anyone other than the UCP staff member. Please ensure the supervision of children at all times.
If a child has any allergies we cannot offer them the services. It is your responsibility to ensure children who present for our services are able to receive them. Glitter tattoos can last a long time on the skin as it is cosmetic glue used, we will not provide a glitter tattoo on a user’s face.
Our staff cannot/will not continuously provide the same guest with additional services if they choose to remove or destroy a service provided, where we understand balloons can pop, the purposeful destruction of a balloon in order to get another will result in the services being denied.

Food serving

UCP staff will have all necessary food hygiene certificates and will set up and clean down machines as well as serve guests.
Please ensure you book enough staff for the number of guests and/or food items otherwise service will be impacted.

Third Party Terms & Conditions

As outlined in our standard terms above, UCP book many trusted third party providers on behalf of our customers, these services are subject to the providers terms and conditions and cancellation policies. These are, but are not limited to Face Painters, Animals, Magicians Photo Booth etc. Any of the services, where a third party is in operation will have a strict 90-day cancellation policy. All deposits are for our own admin and non-refundable.

Face Painting/ Glitter Tattoo Disclaimer

UCP pass on bookings to trusted third party professional painters and should any liability arise then it is the painter in attendance who will have to be contacted.
All face painters in attendance follow a strict code of practise regarding hygiene ensuring clean brushes and equipment throughout each event. In addition, following strict processes regarding the cleaning and disinfecting processes of all equipment after each event.
To ensure health and hygiene standards, we ask that our products remain untouched by anyone other than the face painter. Please ensure the supervision of children at all times.
As far as we are aware all products used are water based, and tested for use on the skin. They comply with FDA and EU regulations. However, please note that all cosmetics can, on rare occasions, result in an allergic reaction and we accept no liability for this, should any claim arise from the liability of the painter then you must contact them directly.
If this is the first occasion the person(s) utilising this service has had their face painted or have sensitive skin, there is a possibility that face painting may cause irritation. Please therefore ask for a patch test. If there is no reaction after 15 minutes, the person may be painted. It is your responsibility to advise us of any sensitivity prior to painting and we accept no liability for irritation caused.
Face painting is undertaken at the sole discretion of the artist. Face Painting artists generally do not paint the faces of children under the age of 3 for health and safety reasons.
At private events/parties, it is the responsibility of the organiser to obtain permission from parents/guardians prior to children receiving this service.
The face painting artist reserve the right to refuse to paint the face of any person who appears unwell or with medical conditions such as, but not limited to, cold sores, psoriasis, open wounds, broken skin, conjunctivitis or other eye infections, runny nose, infected skin, head lice.
UCP take no responsibility for the welfare or safety of persons waiting to be painted. Please ensure supervision of all children waiting to use this service at all times.
UCP advise the use of soap and water for the safe removal of Face Paint. Some paints may leave a slight tint on the skin, which should fade in a day or so.
All paints used are water-based and as such should not stain clothing. However, UCP nor the face painting artist are not liable for any damage to clothing or property. Should this occur please cold soak the item prior to washing.
The artist will not paint any person (regardless of age) against their wishes – including sleeping children.
The artist will not paint anything that they deem to be offensive, obscene and/or inappropriate for the event or group.
Please do not eat or drink whilst being painted. All persons wishing to be painted must present with a clean, dry face.
In order to ensure all users in the queue have their face painted the painter shall close the line generally 10-15 minutes prior to the end of the session; the painters’ decision on this is final.

Interested in working for us?
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0141 280 4233 Office hours
Mon - Fri 09.30 - 15.00
Whatsapp/Text us: 07536092650

Or contact us via Email

Basic Contract Terms & Conditions

Please also refer to package terms and conditions for hire terms and conditions. The terms "days" refers to working days and any bank holidays or local public holidays cannot be classed as a working day.

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